Someone from bodHOST please check on ticket VOQ-172-78545 for me and let me know what's going on. The server has not been working properly since yesterday evening, and has been down altogether for maybe six hours.

My last update from bodHOST was at 6:24 a.m., and I still don't know exactly what the problem is or what the ETA is. My boss is seething, and I have no information to give him.

I do understand that techs need to spending their time fixing problems, not talking about them. But no updates since 6:24 this morning is unacceptable. That's more than nine hours ago.