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Difference Between Reseller Hosting and VPS Hosting

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  • #16
    Originally posted by CatherineRussel View Post
    It is extremely important to select the right web hosting company. You must ensure if the web hosting company provides with the basic features like 24/7 technical support, server monitoring and latest technology updates. A round the clock technical assistance is extremely important because if there is any issue with the website, it can be taken care of within a short span of time and the possibilities of downtime can be avoided.
    To add more to this I would suggest one should look for a provider with 24*7 support with Live Chat or Phone support. As it may take a while to update a ticket but when on live chat you can resolve a issue rather quickly.

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    • #17
      Originally posted by Jazmine View Post
      To add more to this I would suggest one should look for a provider with 24*7 support with Live Chat or Phone support. As it may take a while to update a ticket but when on live chat you can resolve a issue rather quickly.
      When a service provider claim that they have 24x7 customer support with Live Chat or Phone, then it is necessary to check a human sat there waiting to answer your questions and if there is a human then you also need to check that they have brains and abilities to resolve your issues and will not just read from the script and offer you the stock answers.
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      • #18
        It is possible to find out the quality of support offered on Live chat as well as Phone or via Emails by contacting the Support team. The response time, the language used etc. can provide a lot of information about the quality of support offered. It might be possible that the 1st impression ins't good enough and if this happens, the support team should be given a couple of chances to prove themselves.
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        • #19
          Now a days most of the hosting companies have realized that Support is the Backbone of the Hosting World. So most of them have raised their standards in terms of Customer Service and Support. You go with any company they have a blinking 24/7 toll free number listed on the websites and also a pop-up Live Chat option which really helps the user to get the right solution in the first go.

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