View Full Version : cPanel Upgrade Suggestion

06-08-07, 06:38
Since the release of cPanel 11, we have noticed a number of instances where
the cPanel 11 release update failed to complete.

The symptoms can vary, including blank pages being drawn from certain
features, with the most commonly reported issue being that account creations
are exiting prematurely, claiming immediately that the account creation is
complete. Additionally, account creation, suspension, unsuspension and
removal may fail.

This is occurring because /scripts/updatenow was executed (or run from
update system software in whm) without a subsequent call to upcp. As a
result, /scripts is updated to the latest
available modules available with cPanel 11, while the rest of the system
remains configured for the older builds.

You can confirm whether or not this is the case on your system by executing
from the command line:
perl -c /scripts/wwwacct

If this command returns errors, then you will need to update. Here is what
you can expect to see if a problem exists:
[email protected] [~]# perl -c /scripts/wwwacct
Can't locate Whostmgr/Accounts/Create.pm in @INC (@INC contains:
/usr/local/cpanel /scripts /usr/lib/perl5/5.8.7/i686-linux
/usr/lib/perl5/5.8.7 /usr/lib/perl5/site_perl/5.8.7/i686-linux
/usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl/5.8.5
/usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3
/usr/lib/perl5/site_perl/5.8.2 /usr/lib/perl5/site_perl/5.8.1
/usr/lib/perl5/site_perl/5.8.0 /usr/lib/perl5/site_perl .) at
/scripts/wwwacct line 10.
BEGIN failed--compilation aborted at /scripts/wwwacct line 10.
[email protected] [~]#

Suggested Fixes:

If you wish to stay with cPanel 10.x, you will need to execute the following
commands from the command line:

echo "CPANEL=stable" >> /etc/cpupdate.conf
/scripts/upcp --force

If you would like to continue with the cPanel 11 updates (recommended), you
will need to execute the following commands from the command line:

/scripts/upcp --force

Later a new cPanel version 10.9 STABLE build will be released that will
handle downgrades from cPanel 11.x more gracefully.